FAQ


1. What form do the peptides come in?

All peptides are supplied in lyophilized powder form.

It is the buyer’s responsibility to ensure proper research, handling, and reconstitution techniques are followed.

 

2. Are your products intended for human use?

Absolutely not.

All products are strictly intended for laboratory research purposes only. They are not for human consumption, animal use, diagnostic procedures, therapeutic applications, or cosmetic purposes under any circumstances.

 

3. I’m new to peptides. Can I still place an order?

If you have no prior experience handling research chemicals, we strongly advise against purchasing.

We do not provide usage guidance, dosing instructions, or beginner support.

 

4. Can I include details in the payment notes?

No. Never.

Do not include any product names, terms like “peptides,” “tirzepatide,” “order,” or “research” in your payment notes.

Only your Order Number may be included.

Violations may result in payment rejection and order cancellation

 

5. How fast will my order ship?

Most if not all orders ship within 48 hours, unless stated otherwise at checkout. Every so often a product may be on back order, which will be stated on the product listing, in this case, the product will ship within 10 or less business days 

 

6. Can I cancel, return, or modify my order?

  • All sales are final.
  • Orders cannot be modified or canceled once submitted.
  • In rare cases where an exception is made, a 15% restocking fee will apply.
    We do not accept returns or issue refunds under any circumstances.


7. Can I get a refund if my package is delayed, lost, or stolen?

Once a package is marked “delivered” by the shipping carrier, NextGen Peptides is not responsible for any loss or theft. If a package is lost or delayed in transit, contact us and we will file a claim with the carrier.

 


8. Do you offer instructions for reconstitution, dosing, or use?

No. Due to compliance and legal limitations, we cannot provide guidance on:

  • Reconstitution
  • Dosing
  • Administration
  • Storage (outside of general temperature guidelines)
    All products are for research purposes only.

 

9. Can I pick up my order or meet in person?

No. We do not offer local pickups or meetups.

All orders are shipped discreetly.

 

10. My payment was flagged due to wording in the notes. What happens?

If restricted terms are included in your payment notes, your payment may be rejected and refunded (if possible), and your order will be canceled.

This may also result in a permanent ban from future purchases.

 

11. What if I made a mistake in my shipping address?

If you notice an error immediately after checkout, contact us right away.

If your order has already shipped, we cannot reroute it, and you will be responsible for any resulting loss or delays.

 


12. Do you test your products?

We source our products from reputable manufacturers who conduct independent third-party testing. With that said, we do conduct our own third party testing COA’s every monthWhile we stand by the quality, we always recommend that researchers conduct their own independent analysis to verify suitability for their specific research purposes.

 

 


13. Right to Refuse Service

NextGen Peptides reserves the right to refuse service to anyone at any time for any reason, including but not limited to:

  • Suspicious or fraudulent activity
  • Violation of payment instructions
  • Excessive chargebacks, complaints, or disputes
  • Attempted misuse of products
  • Any behavior that puts our compliance at risk

 

 

 


14. How do payments work?

Payments are not automatically linked to CashApp, Venmo, or any third-party apps.

It is the customer’s responsibility to complete payment after placing an order. Instructions will be provided during checkout.


 

 

15. Important Reminders Before Ordering

  • You must be 18 years or older to place an order.
  • You acknowledge that all products are for research purposes only, not for human or animal use.
  • You assume full responsibility for safe and lawful handling of any materials purchased.
  • By placing an order, you confirm that you have read, understood, and agree to all policies outlined above.