What Shipping Protection Covers

When you add Shipping Protection to your order at checkout, your package is covered against the following issues that occur while the package is in transit to your delivery address:

Lost in Transit

Your package is accepted by the carrier (USPS, FedEx, UPS, etc.) but never arrives, and tracking shows no movement or confirmed delivery for an extended period.

Damaged in Transit

Your package arrives with visible damage to the outer packaging, and the contents inside are broken, crushed, leaking, or otherwise unusable.

Broken Vials or Contents

Vials arrive cracked, shattered, or otherwise compromised due to mishandling during shipment.

Carrier-Confirmed Loss

The shipping carrier officially declares the package lost following their internal investigation.

Claim Requirements

To file a covered claim, customers must provide photos of:

• Damaged items
• Original packaging
• Shipping label

All claims must be submitted within 7 days of the delivery date or expected delivery date for lost packages.

What Shipping Protection Does NOT Cover

Shipping Protection is intended to cover issues that occur before your package reaches your delivery address. Once the package is marked as delivered by the carrier, responsibility transfers to the customer.

The following situations are NOT covered under our Shipping Protection policy, and no replacements, refunds, or store credit will be issued for these circumstances.

Packages Marked “Delivered” but Reported Stolen

If the shipping carrier (USPS, FedEx, UPS, etc.) marks your package as “Delivered” to the address provided at checkout, Shipping Protection coverage ends.

This includes, but is not limited to:

• Packages reported stolen from porches, mailboxes, doorsteps, lobbies, garages, or other delivery locations after delivery confirmation
• Packages taken by neighbors, roommates, household members, or unknown parties after delivery
• Packages signed for by someone other than the intended recipient
• Packages left in a location the customer considers unsafe by the carrier

Why?

Once the carrier scans the package as delivered to the correct address, the shipment is considered successfully delivered according to the carrier’s records.

NextGen Peptides has no ability to verify events occurring after delivery confirmation and has fulfilled its obligation once the package reaches the destination address.

Other Situations Not Covered

Incorrect Shipping Address

If an incorrect or incomplete shipping address is entered during checkout, NextGen Peptides is not responsible for replacement or reshipment costs.

Please verify your address carefully before placing your order.

Unclaimed or Refused Packages

Packages returned due to non-pickup, refusal, or undeliverable/uninhabited addresses are not covered. Customers are responsible for any reshipment fees.

Carrier Delays

Shipping delays caused by weather conditions, holidays, carrier backlogs, customs processing, or operational disruptions are outside our control.

Customs Seizures or International Issues

For international orders, customers assume full responsibility for any customs holds, seizures, import restrictions, or delivery delays imposed by their country.

Damage After Delivery

Shipping Protection does not cover damage occurring after successful delivery, including:

• Improper storage
• Heat or sunlight exposure
• Accidental dropping
• Mishandling after receipt

Buyer’s Remorse

Shipping Protection does not cover returns or claims related to:

• Unwanted products
• Opened products
• Used products
• Change of mind after purchase

Claims Submitted After the Allowed Window

All shipping-related claims must be reported within 7 days of the delivery date or expected delivery date.

Claims submitted after this period may not be reviewed or approved.

What To Do If Your Package Is Marked Delivered but Missing

Although stolen packages are not covered under Shipping Protection, we recommend the following steps:

1. Wait 24–48 Hours

Carriers occasionally mark packages as delivered before the final drop-off occurs. Your package may still arrive shortly afterward.

2. Check With Neighbors or Household Members

Packages are sometimes delivered to neighboring addresses or accepted by someone else at the residence.

3. Check Alternate Delivery Locations

Inspect possible drop-off spots such as:

• Side doors
• Garages
• Mailrooms
• Parcel lockers
• Behind planters or furniture

4. Contact the Carrier Directly

File a missing package claim with the shipping carrier.

Carrier Contact Information

• USPS: 1-800-275-8777
• FedEx: 1-800-463-3339

The carrier may be able to provide GPS delivery scan information or open a formal investigation.

5. File a Police Report

If theft is suspected, filing a police report may help support claims through renters insurance, homeowners insurance, or financial institutions.

6. Contact Your Credit Card Company

Many major credit card providers (Visa, American Express, Discover, etc.) include purchase protection benefits covering theft or accidental damage within 90–120 days of purchase.

Please contact your card issuer directly to determine eligibility and claim requirements.